Help & Support

Confidant uses the Volcano Engine Ark model service to understand what you say. Sign up for Volcano Engine Ark in the Volcano Engine console (either the Agent Plan or pay-as-you-go works), create an API key, and enter it in Confidant under Me → Model. The key is kept only in your phone’s secure storage.

Not to us. We don’t have servers for it. Only after you agree to AI data sharing is what a conversation needs sent to Volcano Engine Ark to generate a reply. See the privacy policy for details.

On Android, allow Confidant’s “Alarms & reminders” permission and notifications in system settings, and exclude Confidant from battery optimization. On some phones you also need to allow Confidant under “Auto-launch”. On iPhone, allow notifications and alarms for Confidant in Settings.

Yes. Lookups happen right away. Adding calendar events, setting alarms, drafting text messages and similar actions show a confirmation card first, and only run after you tap “Allow”. Deleting anything always needs your approval. You can see every action in Me → Activity Log.

On your old phone, export a backup in Me → Data, move the file to the new phone, and choose “Restore from Backup” in the same place. Android and iPhone use the same backup format, so either can import the other’s backup. Backups don’t include your API key or images.

Choose Erase All Data in Me → Data, or simply uninstall the app. All your data lives on your device, and once deleted it can’t be recovered.

Confidant is not a medical device. Its replies about health and mood are general information only and are no substitute for a doctor’s diagnosis or treatment. If you feel unwell, see a doctor.